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Software Support Specialist (Managed Services)

Visa sponsorship and relocation support

RELOCATION: to Limassol, Cyprus


Who are we?

If you’re a smartphone user then you are part of an ever more connected and digital world. We are leading the digital revolution into the future. From virtualized telecommunications networks, Big Data and Internet of Things to mobile financial services, billing and operational support systems, we are continually evolving our business to help you become more connected. We make sure that when you watch a video on YouTube, message friends on SnapChat or send your images on Instagram, you get a great service anytime, anywhere, and on any device. We are at the heart of the telecommunications industry working with giants such as AT&T, Vodafone, Telstra and Telefonica, helping them create an amazing new world for you where technology is being used in amazing new ways every single day.

In one sentence

Responsible for providing best-in-class operations and technical support to a global customer base. Maintains ownership for the operation, maintenance and resolution of technical problems, including investigation and analysis of the issues.

What will your job look like?

Acting as a technical expert for BSS (Billing) operation

You will Investigate, debug and reproduce issues, provide fixes and workarounds, and verify changes to ensure continued operability of the software solution.

You will analyze production issues from the business and application/code perspective and outlines corrective actions.

You will have the ownership and accountability of specific modules within an application and provide technical support and guidance in problem resolution for complex issues.

You will bring continuous improvements/efficiencies to software or business processes by utilizing Software Engineering tools, various innovations and techniques and the reuse of existing solutions.

Contribute in meeting various SLA’s and KPI’s to ensure assigned tasks are completed on time and the delivery timelines meet the quality targets of the organization.

You will communicate with internal/external customers to enhance the understanding of customer problems, and verifies that an appropriate resolution has been applied.

All you need is...

A degree in Computer Science or Information Technology or Computer Engineering or any equivalent course

5+ years of relevant experience in Implementation/Manage services of BSS product (Billing)

Customer facing experience

Oracle SQL, PL/SQL experience/knowledge is a must

Ability to read and analyze Oracle stored procedures, functions, triggers

Linux Systems experience/knowledge is a must

Strong experience in creating/modifying Bash, Shell scripts

Additional knowledge of AWS considered a distinct advantage

Self-motivated and ability to work independently using his/her own initiative and judgment

Quick learning and analytical thinking

Good communication skills

Why you will love this job:

Gain valuable experience and wide knowledge of Software integrative systems

Opportunity to be exposed to advanced marked technologies

working with multi channels and divers area of expertise

You will take active role in team building, including technical mentoring and knowledge transfer.

You will have the ownership and accountability of specific modules within an application

Send your CV

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Project description

Send us a brief description of your project via e-mail or the contact form and receive a prompt feedback. Upon your request we can organize a phone conversation or Skype conference, make a personal meeting in our office or in your country.