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Technical Support Engineer

 LOCATION: Lviv, Ukraine

Job description: 

The Technical Support Engineer works primarily with enterprise customers of the Company's products and applications, proactively assisting them with installation, configuration, data connectivity, performance and analysis of data. 

Responsibilities include taking a proactive leadership role working with the Customer Care team to resolve highly complex, technical, and application-related issues which impact product performance in customer-specific environments, or issues that directly impact a broader customer adoption of Company products. 

In addition to working with customers, the Technical Support Engineer will routinely partner with our R&D, Consulting Services and Sales organizations to resolve support issues, document bugs, provide UAT on product builds, and ensure that new and newly upgraded server installations are successful. You will work with world class products, resolving any issues our customers and partners may encounter regarding the Company product suite.



Required Skills and Experience: 

Nice to have: 

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