Telephony (IVR) and SMS Technology – Senior Analyst /Programmer
Visa sponsorship and relocation support
RELOCATION: to Doha, Qatar
COMPANY: The largest private sector bank
The Developer will have relevant experience of above 7 years and work in the analysis, development, configuration, implementation and support of business applications in IVR and SMS technologies by effectively mapping the business requirements to out of box product functionalities, taking up supported customizations where applicable, testing and ensuring timely delivery of services.
PURPOSE: The Developer will have relevant experience of above 7 years and work in the analysis, development, configuration, implementation and support of business applications in IVR and SMS technologies by effectively mapping the business requirements to out of box product functionalities, taking up supported customizations where applicable, testing and ensuring timely delivery of services.
Work independently and with the team to understand project requirements, existing implementations and build or maintain the technical aspects of IVR / SMS applications including but not restricted to analysis, design, estimation, optimization and development of business requirements.
Understanding the coding structure, application blocks and adapt to standards followed
Perform initial design reviews and recommend improvements
Write clear codes and prepare coding documentations
Assist in timely L2/L3 troubleshooting of IVR / SMS Applications
Experience working in a structured waterfall / agile development process
Participate in the set-up and deployments in all environments including production.
Conduct code reviews, testing and work closely with QA team (where applicable) for SIT and with business for UAT
Contribute to the overall enterprise architecture
Support the training of team members on existing business processes, application issues and required tools
Debug and troubleshoot the code for issues
Logical analysis & strong in programming skills
Readily available libraries knowledge to use and integrate for predefined features
Document all requirements functionally and technically
Direct reports to this position: This position has no direct reports. The role also works with project teams across the banking domains to support customer centric outcomes.
Key decision-making in this role:
Creativity and innovation
Planning and organizing
Verbal and written communication skills
Complaint handling skills
Team work and coordination
Problem solving and analysis
Establish best practices in application development
Key challenges in achieving goal(s):
Consultation across multiple teams to build capability
Managing competing priorities.
Qualifications, Experience and Competencies:
Education: Master degree in Information Technology
Professional Certification: Certification in IVR / SMS Technology
Skills & Experience:
Expert in real-time Telecommunication, TCP/IP, Client/Server and networking applications.
Strong programming knowledge in Altitude uCI framework and script language.
Programming knowledge in Java/ VB .net / C#/.Net 3.5 or above/ASP.net 3.5 or above is preferable.
Experience in ActiveX technologies like COM, DCOM, TCP / IP programming.
Comprehensive experience ADO.net to access various legacy system like AS400, Oracle, Informix and SQL server
Comprehensive knowledge on Multi-Platform / Multi-Architecture App Development.
Knowledge in Microsoft SSRS reporting and version management tool are added advantage.
Strong collaboration and investigative skills and the ability to cross-reference information for accuracy.
Strong verbal and written skills, especially around code documentation.
Ability to work in a team environment, independently, take direction, and follow instructions.
Ability to work under pressure, multitask and adapt quickly to changing priorities.